Shipping Policy — ShopSidwell
Last Updated: May 2026

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Thank you for shopping with ShopSidwell. We work hard to ensure your order is processed quickly, shipped securely, and delivered on time. This Shipping Policy explains how and when your items are shipped, along with important delivery information.

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1. Order Processing Time
All orders are processed within:

• 1–5 business days (Monday–Friday)

• During high‑volume periods or holidays, processing may take an additional day.

• Custom, specialty, or high‑value items may require extra handling time.

Some items in your order may ship separately depending on supplier location and packaging requirements.

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2. Shipping Locations
We ship to customers within:

• United States (all states)

• International destinations where shipping is supported

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Your order may ship from:

• Our U.S. fulfillment partners, or

• Our trusted international suppliers, including facilities in Shenzhen, China

This allows us to offer a wide range of high‑quality products at competitive prices.

 

3. Delivery Timeframes
Estimated delivery times begin after your order has been processed.

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United States
Standard Shipping: 3–10 business days

International‑origin items: 7–15 business days

 

International Orders
Standard International: 7–21 business days
Delivery times vary by destination and customs processing.

 

4. Tracking Information
All orders include tracking.

• Tracking details are sent via email or SMS once your order ships.

• Please allow up to 48 hours for tracking updates to appear.

 

5. Customs, Duties & Taxes (International Orders)
For international shipments:

• Customs fees, import taxes, and duties are not included in the item price or shipping cost.

• These charges are the buyer’s responsibility.

• Delivery may be delayed due to customs inspections.

• We recommend checking your country’s import rules before ordering.

 

6. Shipping Delays
While we aim for timely delivery, delays may occur due to:

• Weather conditions

• Carrier issues

• Customs inspections

• High‑volume seasons

• Incorrect or incomplete addresses

If your order is delayed, we will assist you in tracking and resolving the issue.

 

7. Lost or Stolen Packages
Once a package is marked Delivered by the carrier, ShopSidwell is not responsible for:

• Lost packages

• Stolen packages

• Packages delivered to the wrong address due to customer error

If this occurs, please contact the carrier directly. We will help where possible.

 

8. High‑Value Items
For select high‑value products:

• Signature confirmation may be required

• Insured shipping is included

• We do not ship high‑value items to P.O. Boxes

 

9. Incorrect Address Policy
If an incorrect address is provided at checkout:

• Contact us immediately at support@sidwellsales.com

• If the order has not shipped, we will update the address

• If the order has shipped, we cannot change the address or issue a refund

 

10. Contact Us
For questions about your order or shipping:

ShopSidwell
Email: support@sidwellsales.com
Website: www.sidwellsales.com