Return & Refund Policy — ShopSidwell
Last Updated: May 2026

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Thank you for shopping with ShopSidwell. We want you to feel confident and supported every time you order from us. This Return & Refund Policy explains how returns work, what items qualify, and how refunds are processed.

 

By placing an order, you agree to the terms below.

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1. Return Eligibility

• We accept returns within:

• 30 days of delivery for U.S. orders

• 30 days of delivery for international orders

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To qualify for a return, items must be:

• Unused and in original condition

• In original packaging (including tags, inserts, accessories, manuals)

• Free of stains, odors, damage, or wear

• Accompanied by proof of purchase (order number or receipt)

 

2. Non‑Returnable Items
For safety, hygiene, and compliance reasons, the following items cannot be returned:

• Perishable goods

• Beauty, personal care, or hygiene items

• Custom or personalized products

• Digital products

• Gift cards

• Clearance or final‑sale items

• Items marked “non‑returnable” on the product page

 

3. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

• Customers must purchase and print their own return label.

• Original shipping fees are non‑refundable.

• If the return is due to a ShopSidwell error (wrong item, damaged item, defective product), we will cover the return shipping cost.

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4. Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Include photos or video of the issue

• We will replace the item or issue a refund at no cost to you

• We may request the item be returned for inspection.

 

5. Return Process
To start a return:

• Email support@sidwellsales.com with your order number

• Wait for return approval and instructions

• Ship the item using your chosen carrier

• Provide tracking information (recommended)

• Once received, your return will be inspected

 

6. Restocking Fee
A 10% restocking fee applies to approved returns, except when:

• The item is defective

• The item is damaged

• The wrong item was sent

• This fee covers handling, inspection, and repackaging.

 

7. Refund Processing
Once your return is received and inspected:

• Refunds are issued within 10 business days

• Refunds are sent to the original payment method

• You will receive a confirmation email once processed

• Refund times may vary depending on your bank or payment provider.

 

8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:

• Check with your bank or card issuer

• Processing times vary

If you still need help, contact us at support@sidwellsales.com

 

9. Exchanges
We do not offer direct exchanges.
If you need a different item, please:

• Return the original item

• Place a new order for the item you want

This ensures faster processing and accurate inventory.

 

10. International Returns
International customers are responsible for:

• Return shipping costs

• Customs fees

• Duties and taxes

ShopSidwell is not responsible for delays caused by customs.

 

11. Lost or Unreceived Returns
We strongly recommend using a trackable shipping service.
ShopSidwell is not responsible for returns lost in transit.

 

12. Contact Us
For return questions or assistance:

ShopSidwell
Email: support@sidwellsales.com
Website: www.sidwellsales.com